Where we started

“We wanted positive messaging… no thorns.”

SGN manages the distribution of natural and green gas to around six million homes and businesses across Scotland and southern England. With a 4,000-strong workforce spread across office and field roles, SGN’s mission is to keep homes safe and warm through reliable service.

In 2020, SGN adopted Mo to replace an underperforming recognition platform and reignite their recognition culture. We spoke with Kirsty Richardson, Head of Employee Experience, and Emma-Jane Stewart, former Employee Experience Manager, to understand how Mo has transformed employee engagement.

Searching for a solution…

Before introducing Mo, SGN struggled with:

  • Inconsistent platform usage, resulting in disjointed recognition efforts.
  • Cumbersome reward redemption processes, leading to unclaimed rewards.
  • Low employee recognition scores in surveys, revealing a lack of fairness and appreciation.

Determined to address these challenges, the SGN Human Resources team sought a cost-effective, inclusive solution that was simple to use and resonated with all employees. That’s what brought them to Mo.

“We wanted something that seemed very, very easy, and one of the things that I really liked was the real variety in the Mo offering.”

Kirsty Richardson Head of Employee Experience

Why did SGN choose Mo?

As soon as we launched with SGN in 2020, Mo became central to their post-pandemic recognition strategy. Like many other companies, SGN struggled with employee motivation and morale during a difficult global climate. Employees who had gone above and beyond during challenging times embraced the platform, revitalising organisational engagement.

Key initiatives included:

  • Streamlined nominations for employee of the month, long service awards, and local recognition.
  • Replacing expensive award ceremonies with on-the-spot manager rewards.
  • Encouraging participation through Mo’s intuitive design and fun features, like GIFs and reactions.

“Engagement has doubled. It started off quite low, and now we are on 90% activation on Mo across the organisation.”

Emma-Jane Stewart Former Employee Experience Manager

SGN feels a measurable impact…

After implementing Mo’s employee recognition platform, SGN has seen significant improvements in their recognition culture:

  • 90% activation rate across the organisation.
  • A 6.5% increase in employees reporting they receive recognition for a job well done.
  • A shift towards recognising and rewarding the right behaviours, building a stronger sense of appreciation and empowerment.

“With Mo, we are really rewarding for the right behaviour, and it helps make an impact […] The variety, customer service, and ease of use allow us to join recognition up.”

Kirsty Richardson

How does Mo’s platform work?

Make every Moment count.

Mo utilises social recognition to improve engagement and connection. A Moment is a post where employees share important personal or professional updates — such as weekly wins and weekend snaps. Moments build deeper connections and build genuine relationships with their teams by providing a platform for employees to showcase their accomplishments.

Drive performance through action.

A Boost is a prompt created by managers or admins in the Mo app to encourage employee engagement. These can range from reflective questions about weekly learnings to fun requests for pet photos. Boosts drive engagement with Moments, a key metric for Mo’s success. They allow managers to steer engagement and can be targeted to specific audiences, serving as a tool for both company-wide and team-specific communications.

Energy, oil and gas

“The one thing about the Mo app is that you know you’re going to get a positive message, there are no thorns in there!”

Emma-Jane Stewart Mo Case Study

Emma-Jane Stewart Former Employee Experience Manager, SGN

Discover Mo for energy teams

Today: A lasting cultural impact…

Mo has helped SGN transform its workplace culture into one of appreciation and collaboration. By making recognition inclusive, accessible, and engaging, Mo has empowered employees to feel valued and connected.

As Emma-Jane put it, “The one thing about the Mo app is that you know you’re going to get a positive message—there are no thorns in there!”

SGN’s journey with Mo is a testament to how the right recognition platform can transform engagement and culture. By aligning recognition with company values and making it accessible to all, SGN has built a foundation of empowerment that continues to grow.

Solve your engagement challenges with Mo.

Moments

Celebrating Moments that matter improves team connection and boosts productivity by creating a collaborative, recognition-rich culture.

Rewards

Incentivise your people to do their best work with meaningful rewards. Forget old-fashioned systems. Our Rewards are designed to have maximum impact.

Boosts

Encourage positive behaviours and activate your managers with automated prompts designed around your company values.

Assistant

Stay on top of your employee experience with smart suggestions designed to empower busy managers. The Assistant is the perfect tool for people-first management teams.

Nominations

Stay on top of your employee experience with smart suggestions designed to empower busy managers. The Assistant is the perfect tool for people-first management teams.

Integrations

Keep everyone in the loop. Mo integrates with your current tech stack, including Microsoft Teams, Slack and your HRIS software.

Need a quick answer?

If you’re short on time, these speedy FAQs will help you get to an answer. If you need further help, we offer 30-minute calls with our experts.

Mo is an online platform that empowers leaders to reward and recognise hard work. Our reward and recognition software is designed to make appreciation a daily habit by encouraging employees to celebrate the Moments that matter via a centralised social feed. We help improve engagement, reduce attrition and bring teams together.

Learn more about rewards and recognition

We offer three packages: Recognise, Reward and Engage. Our packages are more than tiers — they’re bespoke strategies designed to help your people achieve the best results. If you want to hear more about it, book a call with one of our experts.

We’re not just good. Mo is built for hybrid and remote teams. Learn more about why we’re great for distributed teams.

Mo makes it easy to engage staff who are distributed, global, hybrid or part-time by bringing them together on a centralised platform. We streamline annual awards, keep track of your team engagement, and take the stress out of employee rewards. Learn more about rewards.

According to Work Institute, it could cost your organisation up to 33% of an employee’s salary to replace them. Mo leverages recognition to improve your employee engagement, helping you reduce attrition rates and save money. We focus on bringing teams together through Moments that matter and never charge reward fees. Learn more about recognition and engagement.

Absolutely! We make it easy for you to add Mo to integrate with systems like Microsoft Teams and Slack. It’s simple to get data from your HRIS into Mo.

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