SGN needed a solution that would deliver real impact.
Before introducing Mo, SGN struggled with:
- Inconsistent platform usage, resulting in disjointed recognition efforts.
- Cumbersome reward redemption processes, leading to unclaimed rewards.
- Low employee recognition scores in surveys, revealing a lack of fairness and appreciation.
Determined to address these challenges, the SGN Human Resources team sought a cost-effective, inclusive solution that was simple to use and resonated with all employees. That’s what brought them to Mo.
“We wanted something that seemed very, very easy, and one of the things that I really liked was the real variety in the Mo offering.”
Kirsty Richardson Head of Employee Experience
Why did SGN choose Mo?
As soon as we launched with SGN in 2020, Mo became central to their post-pandemic recognition strategy. Like many other companies, SGN struggled with employee motivation and morale during a difficult global climate. Employees who had gone above and beyond during challenging times embraced the platform, revitalising organisational engagement.
Key initiatives included:
- Streamlined nominations for employee of the month, long service awards, and local recognition.
- Replacing expensive award ceremonies with on-the-spot manager rewards.
- Encouraging participation through Mo’s intuitive design and fun features, like GIFs and reactions.
“Engagement has doubled. It started off quite low, and now we are on 90% activation on Mo across the organisation.”
Emma-Jane Stewart Former Employee Experience Manager
Today: SGN feels a measurable difference.
After implementing Mo’s employee recognition platform, SGN has seen significant improvements in their recognition culture:
- 90% activation rate across the organisation.
- A 6.5% increase in employees reporting they receive recognition for a job well done.
- A shift towards recognising and rewarding the right behaviours, building a stronger sense of appreciation and empowerment.
“With Mo, we are really rewarding for the right behaviour, and it helps make an impact […] The variety, customer service, and ease of use allow us to join recognition up.”
Kirsty Richardson Head of Employee Experience
“The one thing about the Mo app is that you know you’re going to get a positive message, there are no thorns in there!”
Emma-Jane Stewart Former Employee Experience Manager, SGN
SGN has seen a lasting cultural impact.
Mo has helped SGN transform its workplace culture into one of appreciation and collaboration. By making recognition inclusive, accessible, and engaging, Mo has empowered employees to feel valued and connected.
As Emma-Jane put it, “The one thing about the Mo app is that you know you’re going to get a positive message—there are no thorns in there!”
SGN’s journey with Mo is a testament to how the right recognition platform can transform engagement and culture. By aligning recognition with company values and making it accessible to all, SGN has built a foundation of empowerment that continues to grow.
See how Mo could work for your team
Book a call with one of our experts to understand how Mo could help you reach your culture goals.
