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Legal and Terms

Preamble

Welcome to the Mo legal section. If there's something missing that you require or have any questions, please give us a shout at legal@mo.work.

Who we are

The following information applies to all the documents within this section. The Website on which these User Terms are made available is operated by ThanksBox Limited (we, us or our).

Our registered company number in England and Wales is 08652123 and our registered address is Downton House, 2 Silvester Way, Fleet, Hampshire, GU52 0TD.

Applicable terms

In addition to this page, the following additional terms also apply to your use of our Website, App and Services:

- User Terms
- End User License Agreement (in relation to the Mo Apps only)
- Service Agreement (for Employers)
- Technical Requirements
- Privacy Policy
- Cookie Policy
- Terms Of Use
- any terms and conditions that may be applied by your Employer (see your Employer for details)

Contact us
If you have any questions or concerns about any of our other legal terms, then please contact legal@mo.work.

These legal terms were last updated on 1st September 2021.

User Terms

This page (together with the documents referred to on it) tells you the terms on which you may make use of our website mo.work (our site) and our app ‘Mo’ (our app) as a registered user.

Please read these terms carefully.

By selecting the ‘I Accept’ button upon setting up your account, you indicate that you accept our Cookie Policy, our User Terms here and that you agree to abide by them. If you do not agree to these terms of use, you may not use our site or our app.

Information about us

mo.work is a website operated by Thanksbox Limited (we, us). We also produce and operate the ‘Mo’ app. Our registered company number in England and Wales is 08652123 and our registered address is Downton House, 2 Silvester Way, Fleet, Hampshire, GU52 0TD.

Access and availability

Access to our site and use of our app are permitted on a temporary basis and we reserve the right to withdraw or amend the services we provide via our site and/or our app without notice to you. We will not be liable to you if for any reason – at any time or for any period – our site is unavailable or our app does not function or is unavailable for download.

We restrict use of our site and our app to users who have registered with us.

When you choose a password for your user account, you must treat that password as confidential and you must not disclose it to any third party. Similarly, you must not allow any third party to use your account. We have the right to disable any password or account where (in our reasonable opinion) you have failed to comply with any of the provisions of these terms.

When using our site and our app, you must comply with the provisions of our acceptable use policy below.

Suspension and termination

We will determine, in our reasonable discretion, whether there has been a breach of these terms. When a breach of these terms has occurred, we may take such action as we deem appropriate. Failure to comply with these terms may result in our taking any or all of the following actions:

- immediate withdrawal (whether temporary or permanent) of your right to use our app and our site;
- issue of a warning to you;
- legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
- further legal action against you;
- and/or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these terms. The responses described in these terms are not limited and we may take any other action we reasonably deem appropriate.

Acceptable use policy

By using our site and/or our app, you legally promise (‘warrant’) that:

- you will only use our site and our app for your own personal, professional use;
- you will not use our site or our app for any purpose not connected with your employment/engagement with the business that asked us to provide you with an account;
- you are over the age of 16;
- that the information (e.g. your name) provided to us during the sign-up process for your account is true and accurate.

Furthermore, you may use our site and our app for lawful purposes only. You may not (as applicable) use our site or our app:

- in any way that breaches any applicable local, national or international law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm any person (in particular, but without limitation, minors) in any way;
- to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below;
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
- nor to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to access without authority, interfere with, damage or disrupt any equipment or network or software owned or used by us or any third party.

Interactive services

We provide interactive services via our site and our app (interactive services), including messaging services.

In relation to our interactive services, we will provide clear information to you about the kind of service offered and – where it is moderated – what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator in the event that a concern or difficulty arises.

Content standards

These content standards apply to any and all material which you distribute via our site and/or our app, which you provide on registration, which you use in relation to any interactive services or which you otherwise upload to our servers.You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

- be accurate (where they state facts);
- be genuinely held (where they state opinions);
- and comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

- contain any material which is defamatory of any person;
- contain any material which is obscene, offensive, hateful or inflammatory;
- promote sexually explicit material;
- promote violence;
- promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- infringe any copyright, database right or trade mark of any other person;
- be likely to deceive any person;
- be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- promote any illegal activity;
- be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
- be likely to harass, upset, embarrass, alarm or annoy any other person;
- be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
- give the impression that they emanate from us, if this is not the case;
- nor advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

You legally promise (‘warrant’) that you will comply with these content standards.

We have the right to:

- disclose your identity to any third party who is claiming that any contributions constitute a violation of their rights;
- and remove any contribution if, in our reasonable opinion, such contribution does not comply with these content standards.

Reliance on information posted

Commentary and other materials posted on our site and in our app (if any) are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by you (or by anyone who may be informed of any of its contents).

Our site and our app change regularly

We aim to update our site and our app regularly and may change the content at any time. If the need arises, we may suspend access to our site and the ability to use our app (or withdraw its availability for download). Any of the material on our site and/or in our app may be out of date at any given time and we are under no obligation to update such material.

Our liability

Our site and our app and the material within them are provided without any guarantees, conditions or legal promises (‘warranties’) as to their accuracy or functionality. To the extent permitted by law, we expressly exclude:all conditions, legal promises (‘warranties’) and other terms which might otherwise be implied in any manner; and any liability for any direct or indirect loss or damage incurred by you in connection with our site and/or our app (or in connection with the use, inability to use, or results of the use of our site and/or our app, any websites linked to them and any materials within them) including, without limitation, any liability for loss of data.This shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss.

Nothing in these terms affects our liability for death or personal injury arising from our negligence, our liability for fraud, or any other liability which cannot be excluded or limited under applicable law.

Information about you and your use of our site and our app

We process information about you in accordance with our Privacy Policy. By creating a user account, you consent to such processing and you legally promise (‘warrant’) that all data provided by you to us is accurate.

Viruses, hacking and other offences,You must not attempt to gain unauthorised access to our servers or any server, computer or database connected to our site or our app nor knowingly attempt to introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site and our app will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer and/or phone equipment, computer and/or phone programs, data or other proprietary material due to your use of our site, our app or on any website linked to them.

Links from our site and our app

Where our site or our app contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site and our app. These intellectual property rights are protected by laws and treaties around the world. All such rights are reserved.

Trade marks,“Mo” and its associated logo are trade marks of Thanksbox Limited. You may not use our trade marks without permission.

Variations

We may revise these terms from time to time and we may require you to confirm your agreement to those revised terms before you can continue to use our site and our app.

Jurisdiction and applicable law

The courts of England and Wales shall have exclusive jurisdiction over any claim arising from, or related to, your use of our site and/or our app (although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country).

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Applicable terms

In addition to this page, the following additional terms also apply to your use of our Website, App and Services:

- End User License Agreement (in relation to the Mo Apps only)
- Service Agreement (for Employers)
- Technical Requirements
- Privacy Policy
- Cookie Policy
- Terms Of Use
- any terms and conditions that may be applied by your Employer (see your Employer for details)

Contact us
If you have any questions or concerns about any of our other legal terms, then please contact legal@mo.work.

These legal terms were last updated on 1st September 2021.

End User License Agreement

‘Mo’ is an app produced and operated by Thanksbox Limited (we, us). Our registered company number in England and Wales is 08652123 and our registered address is Downton House, 2 Silvester Way, Fleet, Hampshire, GU52 0TD.

Terms of use

This page (together with the documents referred to on it) tells you the terms on which you may make use of our app ‘Mo’ (our app).

Your use of our app is subject to our User Terms (with which you agreed to abide when you created your user account on our site, mo.work); by selecting ‘I Accept’ when logging into our app with your user account for the first time, you again confirm that you agree to abide by them. If you do not select ‘I Accept’, you will not be able to use our app.

You must comply with our User Terms at all times when using our app.You may not allow anyone else to use your copy of our app while you are logged in to your user account.

Jurisdiction and applicable law

The courts of England and Wales shall have exclusive jurisdiction over any claim arising from, or related to, your use of our app (although we retain the right to bring proceedings against you for breach of this licence in your country of residence or any other relevant country).

This licence agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Applicable terms

In addition to this page, the following additional terms also apply to your use of our Website, App and Services:

- User Terms
- Service Agreement (for Employers)
- Technical Requirements
- Privacy Policy
- Cookie Policy
- Terms Of Use
- any terms and conditions that may be applied by your Employer (see your Employer for details)

Contact us

If you have any questions or concerns about any of our other legal terms, then please contact legal@mo.work.

This document was last updated on 1st September 2021.

Technical requirements

Our technical requirements are available as a downloadable PDF here.

Privacy Policy

Introduction

Mo respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Mo collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, request services or documents, or take part in a competition, poll or research.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Mo, operating as ThanksBox Limited, is the controller and responsible for your personal data (collectively referred to as "Mo", "we", "us" or "our" in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Our Company:
ThanksBox LimitedOur Company number: 08652123

Name or title of data privacy manager: Luke Fisher
Email address: luke@mo.work
Postal address: Mo, 100 Clifton Street, London EC2A 4TP

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

We will post changes only on this page so please keep it under review.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data - includes name, username or similar identifier, title.

Contact Data - includes postal address, email address and telephone numbers.

Financial Data - includes bank account and payment card details.

Transaction Data - includes details about payments to and from you and other details of products and services purchased from us.

Technical Data - includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data - purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data - includes information about how you use our website, products and services.

Marketing and Communications Data - includes your preferences in receiving marketing from us and any approved third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity and contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services; subscribe to our publications; request marketing to be sent to you; enter a competition, promotion or survey; or give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns.

We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out belowTechnical Data from the following parties:analytics providers [such as Google based outside the EU]; advertising networks [such as Facebook based outside the EU]; and search information providers [such as LinkedIn based outside the EU].

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message.

You have the right to withdraw consent to marketing at any time by contacting us on legal@mo.work.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity/Types of data/Lawful basis for processing (including basis of legitimate interest)

Purpose 1: To register you as a new visitor
Types of data: (a) Identity, (b) Contact Lawful basis for processing: Legitimate business interest

Purpose 2: To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy, (b) Asking you to leave a review or take a survey, (c) To manage our relations with you
Types of data: (a) Identity, (b) Contact, (c) Financial, (d) Transaction, (e) Marketing and Communications
Lawful basis for processing: (a) Performance of a contract with you, (b) Necessary to comply with a legal obligation, (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

Purpose 3: To enable you to partake in a prize draw, competition or complete a survey
Types of data: (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications
Lawful basis for processing: (a) Performance of a contract with you, (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

Purpose 4: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  
Types of data: (a) Identity, (b) Contact, (c) Technical
Lawful basis for processing: (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise), (b) Necessary to comply with a legal obligation

Purpose 5: To deliver relevant website content, newsletters and advertisements to you and measure or understand the effectiveness of the materials we send to you
Types of data: (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications, (f) Technical
Lawful basis for processing: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

Purpose 6: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Types of data: (a) Technical, (b) Usage
Lawful basis for processing: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Purpose 7: To make suggestions and recommendations to you about goods or services that may be of interest to you
Types of data: (a) Identity, (b) Contact, (c) Technical, (d) Usage, (e) Profile
Lawful basis for processing: Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party company for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Third Parties as set out in the Glossary

Service providers: Hubspot, Intercom, Slack, Zapier, Google, EventBrite, MailChimp.Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

1. International transfers

Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission:

- Model contracts for the transfer of personal data to third countries.  

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe Union and the US. For further details, see European Commission:

- EU-US Privacy Shield.

If the Privacy Shield is deemed to be unfit, we will only use suppliers who rely on Standard Contractual Clauses.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

2. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.  We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request Erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, under data protection laws, to the following rights in relation to your personal data to:

- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restrictions on processing your personal data.
- Request transfer of your personal data.
- Withdraw any consent already given

See explanations below in the Glossary.  If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES
Third Parties Service providers acting as processors based in the EEA who provide IT and system administration services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based within the EU who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS
You have the right to:

- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Contact us,If you have any questions or concerns about any of our other legal terms, then please contact legal@mo.work.

This Privacy Policy was last updated on 1st Sep 2021.

Cookie policy

Our Website and Mo Apps use ‘cookies’, which are small data files that are used as unique identifiers. They are sent from the website’s servers to your computer and stored on your browser and/or device, and may then be sent back to our website’s servers with updated data as you browse our website.

Cookies are used to record information about your preferences as you browse/use/access the Website or Mo Apps, which allows us to improve your experience by tailoring the website accordingly. Cookies can also be used to identify you every time you revisit our Website or Mo Apps unless you have adjusted your browser settings so that it will refuse our cookies our system will these cookies to your device when you visit our Website or Mo Apps.

How we use cookies

The following cookies are used on our Website and/or Mo Apps.

Essential cookies

A small number of cookies are placed on your device to make our website work properly. These are 'essential cookies'. You can delete these, but this means some areas of the website will not work properly.

- We use an essential cookie call “auth” for users of our App. This stores an authorisation token to identify you.
- We use a couple of cookies, prefixed with “intercom”, for our marketing site and App which enable the live chat features used for sales questions and customer support.

Functionality cookies

These cookies make our website simpler to use, by personalising content, recording your preferences and storing login details.

- We use a functional cookie called “email”, for users of our App. This is used when a user chooses the “remember my email” option on the login form.

Analytic and performance cookies

These cookies collect information about how our visitors use this website. This data is collected anonymously, and is used to help improve this website’s functionality. We do this to make sure it meets user needs and to understand how we can improve our website.

Analytic cookies store information about the pages you visit, how long you are on the website, how you got there, what you click on and whether you have visited the website before.

- We use Google Analytics service on both the marketing site and the App. The service sets multiple cookies all prefixed with “_g”.
- We use Mixpanel Analytics in the App, this service sets a cookie prefixed with “mp_”.
- We use Hubspot Analytics on our marketing site which sets a cookie called “hubspotuk” and cookies prefixed with “__hstc”.
- We use HotJar Analytics on our marketing site which places a cookie prefixed with “hj”.

Advertising cookies

These cookies record your visit to our website, your response to our online advertisements and campaigns, track the pages you have visited and the hyperlinks you click on.

- We use Facebook Analytics on the marketing site, this sets a cookie called “_fbp”.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Please also note that, if you use one of the ‘sharing tools’, or any other type of browser plugin or extension, on our website to share content using social networks, these social networks may install a cookie on your device. We do not control these cookies and you should check the privacy policy of the relevant website for more information.

If you wish to control what cookies are set on your device through our websites, you can find out how to do this in "Managing cookies" below.

Managing cookies

On your first visit to our website and prior to downloading the Mo Apps you will have seen information about our use of cookies and been given the means to opt-in.

Please note that if you opt-out the essential cookies you may not be able to use all or parts of our website or the Mo Apps. You may change or withdraw your consent at any time. Most Internet browsers allow users to control the acceptance of cookies via the browser’s settings.

For more information on cookies, how they work and how to disable or block them, and to find out how to configure these settings on a number of major browsers please visit allaboutcookies.org.

Please be aware that restricting the use of cookies or deleting cookies already stored on your device may impact on the usability of our website.

For more information about cookies, including more detailed guidance on how you can disable them, visit the Information Commissioner's Office's website at ico.org.uk.

Terms of Use

These are the terms of use for www.mo.work (and all subdomains of either) (the "Website”). These terms and conditions of use (the "Terms of Use"), together with the other applicable terms and policies referred to below, govern your use of the Website, whether as a guest or a registered user. Use of the Website includes accessing, browsing, using or registering to use our Website and any reference to 'use' shall have that meaning.

Please read these Terms of Use carefully before you start to use the Website, as these will apply to your use of the Website. By using the Website you confirm that you

(i) have read and accepted the Terms of Use;
(ii) agree to comply with the Terms of Use; and
(iii) enter into a binding agreement with us on the terms of the Terms of Use.

If you do not wish to be bound by the Terms of Use, you must not use the Website.

We may change these Terms of Use from time to time. If you continue to use the Website after any such revisions take effect then you will be taken to have agreed to the revised Terms of Use.

All rights granted to you under these Terms of Use will terminate immediately in the event that you are in breach of these Terms of Use.

Format and content

We may change the format and content of the Website from time to time. You agree that your use of the Website is on an ‘as is’ and ‘as available’ basis and at your sole risk.

Whilst we try to make sure that all information contained on the Website (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

We cannot and do not guarantee that any content of the Website will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

Accessing the website

It is your responsibility to ensure your computer system meets all the necessary technical specifications (including our technical requirements) to enable you to access and use the Website and is compatible with the Website. It is also your responsibility to ensure that all persons who access the Website through your Internet connection are aware of these terms, and that they comply with them.

Access to the Website is permitted on a temporary basis. We do not guarantee the continuous, uninterrupted or error-free operability of the Website. At any time without notice we may suspend, restrict, modify, withdraw and/or terminate (either in whole or in part) your use of the Website or any service we provide on it immediately for any reason and in particular if we have reason to believe that you are not complying with these Terms of Use.

We will not be liable to you or any third party for any unavailability, modification, suspension or withdrawal of the Website, or any features, parts or content of the Website, at any time for any period.

We may also impose limits or conditions on the right to (or restrict access to) certain services, features or functions or content of the Website, or the entire Website itself.

Use of the Website – what you are permitted to do

Should you be provided with user account to use our Services via the Website, this is solely for your personal use. Please see our User Terms for further information about how to register and operate a user account.

You may only use the Website for non-commercial use and only in accordance with these Terms of Use. You must only use the Website and anything available from the Website for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our customers and affiliates. Subject to the restrictions in the next section you are permitted to:

- retrieve and display content from the Website on a computer screen, print and copy individual pages and,
- store such pages in electronic form.

Additional terms may also apply to certain features, parts or content of the Website and, where they apply, will be displayed before you access the relevant features, parts or content.

You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others within your organisation to content posted on the Website.

Our status (and that of any identified contributors where permitted) as the authors of content on the Website must always be acknowledged.

Use of the Website – what you are NOT permitted to do,

You are not permitted to:

- modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text;
- store pages of the Website on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the pages of the Website;
- remove or change any content of the Website or attempt to circumvent security or interfere with the proper working of the Website or the servers on which it is hosted;
- use the Website to knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
- use the Website to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
- attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to our Website;
- reproduce, duplicate, copy or re-sell any part of the Website without our prior written consent;
- attempt a denial of service attack to make the Website and/or network unavailable to users;
- upload content to the Website, except as where required and permitted by us during registration or otherwise permitted under the User Terms;
- create links to the Website from any other website, without our prior written consent;
- and use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

Services accessed through the website

Any of our Services that you access through the Website are subject to our User Terms.

Data protection

We only process and use any personal data and other information we collect from you, or that you provide to us in accordance with the terms of our Privacy Policy. Please see our Privacy Policy, which forms part of these Terms of Use.

Intellectual property rights

We are the owner or the licensee of all Intellectual Property Rights in the Website and in all content of (or on) the Website (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos). Your use of the Website and its contents grants no rights to you in relation to our Intellectual Property Rights or the Intellectual Property Rights of third parties in the Website and its contents and you acknowledge that you do not acquire any ownership rights by downloading content from the Website.

"Intellectual Property Rights" means all vested and future rights of copyright and related rights, design rights, database rights, patents, rights to inventions, trademarks and get-up (and goodwill attaching to those trademarks and that get up), domain names, applications for and the right to apply for any of the above, moral rights, goodwill (and the right to sue for passing off and unfair competition), rights in know-how, rights in confidential information, rights in computer software and semiconductor topographies, and any other intellectual or industrial property rights or equivalent forms of protection, whether or not registered or capable of registration, and all renewals and extensions of such rights, whether now known or in future subsisting in any part of the world.

Links from the Website to third parties

Where our Website contains links to other websites and resources/materials provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources/materials and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You acknowledge that our inclusion of links does not imply any endorsement of the material contained in such websites or any association with their operators or of any resources, materials, goods or services provided by third parties. We will not be party to any transaction or contract with a third party that you may enter into via such websites. We are not liable to you in respect of any loss or damage which you may suffer by using those websites or resources, materials, goods or services provided by third parties and you agree that you will not involve us in any dispute regarding the same.

Disclaimer and limitation of liability

Your use of the Website is entirely at your own risk and you assume full responsibility for the risk or loss resulting from your use of this Website. You agree that your use of the Website is on an ‘as is’ and ‘as available’ basis and at your sole risk and (save for any liabilities that we cannot restrict by law), we have no liability to you.

To the full extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

Governing law and jurisdiction

These Terms of Use and our other terms incorporated by reference shall be governed by and construed in accordance with English law and you agree that any dispute between us regarding these Terms of Use and our other terms incorporated by reference will be subject to the exclusive jurisdiction of the English courts.

General

The headings in these terms and conditions are provided for convenience and ease of reference only and will not be used to interpret, modify or amplify the terms or conditions.

Any right of recourse or remedies available to us due to any action resulting from the direct or indirect use of this Website, are cumulative and are not exclusive of any other rights or remedies provided by other applicable laws or contract.

If any of these Terms of Use are determined to be illegal, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

Failure or delay by us in enforcing or partially enforcing any provision of these Terms of Use will not be construed as a waiver of any of our rights under these Terms of Use nor operate so as to bar the exercise or enforcement of that or any other right on any later occasion.

Any waiver by us of any breach or default by you of any provision of these Terms of Use will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of these Terms of Use.

No term of these Terms of Use will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person other than us or you.We may assign or transfer all or any of its rights and obligations under these Terms of Use to any of our group companies or to any other third party. In the event of assignment or transfer, notification will either be given to you by email or posted on the Website. You are not permitted to assign or transfer any of your rights and obligations under these Terms of Use.