Hero Moments

Feel (and do) better at work

Mo is short for Moments. Celebrate success, appreciate colleagues, share wins, mark special occasions, communicate results, build high performance habits, reflect on the highs and learn from the lows… it all happens in the Moment.

Moments Whatisamoment

What is a Moment?

A Moment is a social post that you can share to celebrate an occasion, recognise a colleague, share results… the possibilities are endless!

You can use Moments to:

  • Create a social recognition culture that boosts employee retention
  • Create a results-driven, collaborative culture
  • Spread positivity and high performance habits

… and lots more! “How do we kick-start the sharing of these game-changing Moments?” I hear you ask. That’s where Boosts come in.

A better way to reward greatness

Traditional employee rewards and recognition schemes typically fail because they’re top-down, transactional and one-size-fits-all.

What people really crave is authentic appreciation: genuine, heartfelt thanks and recognition for who they are and what they do.

In Mo, you can design and automate your employee rewards and recognition program – but more than that, you can implement it in a way that’s meaningful and effective.

53%
of workers in the US are not engaged
79%
of employees quit due to lack of appreciation
87%
of recognition programs simply reward tenure
Moments Highlights

Highlight and treasure your best Moments

The trouble with sharing recognition with employees on tools like email, Slack or Teams is that they quickly disappear in the flow of work.

Fear not! With Mo you can store and showcase all the special Moments that make up your journey through work by pinning them to a Highlights Reel on your profile.

Not only can you look back on these Moments for a morale boost – you can use your highlights reel to inspire better conversations with your manager, replacing uninspiring 121s and demotivating performance reviews with honest, real-time feedback, fuelled by P2P recognition.

Hero Moments Values

Surface unsung heroes

Invisible work is the enemy of motivation. Too often, it’s only the most conspicuous star performers who get all the recognition.

What about all the unsung heroes, quietly working to deliver extraordinary results?

How can leaders know whom to recognise if they lack visibility of the special Moments where someone has gone the extra mile, helped others, or delivered exceptional work?

Moments make invisible work visible, to boost motivation and make it easy for leaders to see who deserves to be recognised.

Moments Weirdness

Create fun and a little weirdness

Okay, so we stole that line from Zappos, but it’s true!

Moments enable you to brighten someone’s day and give people a much-needed boost in amongst day-to-day pressures and heavy workloads.

Add funny animated gifs, emojis and images to your Moment, or a custom background that reflects your brand.

Hero Moments Values

Reinforce and embed your company values

When you share a Moment, you can tag it with company values.

This puts results, praise and employee recognition in context, helping to embed your values in the day-to-day.

Too often organisations agonise over their company values, yet struggle to know whether they’re truly being lived.

Simply by using Mo, this problem is solved once and for all, as people are naturally inclined to learn, think about and share examples of walking the walk.

You can even report on values being shared, to see which are being lived and surface shining examples that deserve recognition.

Resources

What’s the best way to deliver positive feedback?

Feedback is a tool all leaders will use to reinforce positive behaviours and support behavioural changes in the workplace. We know it’s helpful to deliver constructive feedback to let employees know where they can improve, but positive feedback is equally beneficial. 

Providing positive feedback can help you improve engagement, and morale, strengthen your organisational culture, develop performance, and provide employees with a sense of purpose. For your employees to be receptive to your feedback, you need to deliver it appropriately. 

Here are a few tips to help you deliver positive feedback: 

  • Be specific: By giving detailed feedback, you show employees how and why they’re doing good things at work. Give as much detail as possible in your feedback so they can understand what went well. 
  • Be regular: Try to give positive feedback to employees during one-to-one meetings, peer reviews, and performance reviews, as it helps foster a culture of continuous improvement! 
  • Assume people don’t see their own strengths: You might think your employee knows they’re really good at something, but that’s not always the case. Everyone can be blind to their strengths, so point them out! 
  • Avoid the feedback sandwich: Let positive feedback strand on its own. Don’t use the feedback sandwich (positive feedback + constructive feedback + positive feedback). 
  • 1-on-1 and public positive feedback: Make a habit of recognising your employees individually and in front of their peers, as it can elevate the benefits of regular feedback. 

Do you have examples of positive feedback?

If you’re struggling with putting your positive feedback into words, here are a few examples to inspire you: 

Effort: ‘Thank you for putting in the extra effort. I understand staying late isn’t easy, but the team truly appreciates it! You are a valuable member of the team, and the positive attitude you have maintained throughout this busy period continues to motivate everyone around you’. 

Collaboration: ‘Your ability to work across teams and departments is a huge strength. I am very impressed with how you pulled the sales team into our conversation, as it helped sharpen our ideas, ensure everyone was on the same page and meet goals faster. Well done!’.

Initiative: ‘You demonstrated great initiative today when dealing with the team trying to overcome the problems we faced. If you would like to grow in other areas of leadership, please let me know, and we can have a chat about what’s next for you’. 

Leadership: ‘We’ve seen incredible growth and progress since you stepped up into the team leader role. Even the team seem to be more engaged and excited to be working with you. Your efforts have certainly increased morale, productivity and engagement. Can’t wait to see what’s in store for you’.

New Start: ‘I just wanted to take the time to congratulate you on doing such a great job in the short space of time you have been with us. Everyone in the team has admired all the hard work you have put in and the initiative you have taken to get the job done. Well done, and we can’t wait to see what else is in store for you over the coming months’. 

How can moments help to embed my company values?

When you share a moment on Mo, your employees can tag the post with company values. It will help put results, praise and recognition into context, allowing you to embed your values throughout the company. 

It encourages your team to learn naturally, think about and share examples. Values can even be reported on. One of our customers found that 45% of all moments shared related to one of the main core values set out in their organisation.

Can moments help me to improve social recognition?

Everyone wants recognition for what they’re doing, but it doesn’t always have to come down to financial bonuses or incentives. With Moments, you can acknowledge someone in a way that doesn’t have any monetary value attached.

Our platform allows you to hold up peer-to-peer and manager-to-employee recognition across your entire organisation. By using similar social media interactions like reacting, commenting, and sharing photos and gifs (all of which your employees already use daily), your team can congratulate others by reacting with emojis and commenting on their team members’ achievements.

It’s a new way of putting recognition in the spotlight and deepening connections through continuous Moments of recognition!

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