The Challenge
When Hazel joined, Unilode was at the start of a transformation journey. The business was evolving from a small division within a larger corporate into an independent, fast-scaling company. With that came growing pains: fragmented communication, language barriers, and a culture that hadn’t quite caught up with the pace of change.
“Over 50% of our people are desk-less. They don’t sit at a computer, don’t have email access, and often work in environments where English isn’t the first language.”
Hazel Hogben Chief People Officer, Unilode
Traditional channels like SharePoint or intranet systems simply weren’t reaching the majority of employees. On top of that, the cost and complexity of providing Microsoft licences globally made it unfeasible to connect everyone through corporate systems.
Unilode needed a platform that could:
- Reach every employee, from London to Bangkok
- Support multiple languages
- Enable two-way communication
- Build connection and recognition across time zones
The Solution
Unilode opted to use Mo primarily as a communication tool:
“We actually introduced Mo primarily as a communication channel. Its recognition features are brilliant, but our biggest priority was getting communication directly into the hands of our global technicians and other remote team members who don’t have access to the SharePoint.”
Hazel Hogben Chief People Officer, Unilode
By using Mo’s accessible mobile app and multi-language capabilities, Unilode could finally communicate across every location instantly. Team members could not only receive company updates but also respond, react, and engage with leadership directly.
“Mo enabled us to have two-way communication with our people, wherever they are. Our executive team can now be visible and accessible to everyone.”
Hazel Hogben Chief People Officer, Unilode
Bringing the Culture to Life
One of Hazel’s first major cultural projects was to refresh Unilode’s company values, with the goal of making them simple, meaningful, and relevant to people at every level. The values were launched and embedded through Mo, where leaders could share stories, celebrate teams, and show those values in action. Employees could share Moments and tag which values applied in each post.
“We rolled out our new values through Mo. It helped us explain what they mean in practice—what they look like day-to-day—and that created emotional connection”
Hazel Hogben Chief People Officer, Unilode
To make culture visible and celebrated, Mo became the central home for Unilode’s Employee of the Year awards. The entire nomination and voting process ran through the platform, giving everyone, from engineers to HQ staff, a voice.
“We used Mo for our employee of the year nominations and votes. The response was overwhelming. We never thought we would get so many separate nominations, and the commentary that people were writing about their colleagues was really humbling for us as a leadership team to see how far we’ve come.”
Hazel Hogben Chief People Officer, Unilode
Unilode now runs quarterly town halls, recording them live and uploading replays to Mo for anyone who couldn’t attend. The platform also hosts short “Unilode in a Minute” videos—two-to-three-minute iPhone clips from leaders providing quick updates to keep everyone informed and connected.
The Impact
Two years into Unilode’s transformation, the numbers tell a powerful story.
- Engagement: Employee engagement scores have risen to 75%
- Turnover: Labour turnover has dropped by 5 percentage points year-on-year, now sitting at 17%, well below the aviation industry average
- Internal mobility: In Unilode’s Bangkok operations centre, 26% of employees have been promoted internally in the past 12 months
- Connection: Mo is now the default space for company updates, recognition, and feedback across 36 countries
Hazel attributes these improvements not to technology alone, but to leadership alignment and a genuine commitment to connection.
“It’s not about HR or me – it’s about the whole leadership team being aligned. Mo gave us the visibility and the voice to reach everyone, but the magic is in how people use it.”
Hazel Hogben Chief People Officer, Unilode
Looking Ahead
For Hazel and her team, the next phase is about deepening engagement and sustaining momentum. They plan to continue embedding Mo into Unilode’s cultural rituals, from recognition programmes to storytelling and onboarding.
“Our goal is to be known as a stable, trusted employer. When people feel informed and valued, that sense of belonging follows naturally.”
Hazel Hogben Chief People Officer, Unilode
See how Mo could work for your team
Book a call with one of our experts to understand how Mo could help you reach your culture goals.
