Where we started

“We want to dramatically impact our culture for the better…”

SHL, a global leader in designing personality, behavioural and ability tests, operates across 40 countries, with its largest teams in the US, UK, and India. With a complex history of organisational changes, SHL faced a workforce struggling with uncertainty and low morale.

To address this, the HR and senior leadership team set out to create a better employee experience. The goal? To transform SHL into a workplace where employees feel valued, engaged and proud to work. That’s where Mo came in.

Searching for the perfect solution for low morale…

At its peak, SHL faced alarmingly high turnover rates: 75% of employees had been with the company for less than six months. This reflected deeper issues:

  • Employees felt underappreciated and disconnected from the company’s mission and values.
  • Communication between leadership and employees was lacking, leading to frustration and disengagement.
  • Morale was low due to rapid organisational changes, causing many employees to look elsewhere for stability and recognition.

SHL’s new leadership team recognised the urgency of the situation. Their ambitions centred on:

  1. Strengthening SHL’s brand to attract and retain top talent.
  2. Improving communication across all levels of the business.
  3. Building a stronger culture that encouraged loyalty and pride in the company.

What led SHL to Mo?

Sometimes, you have to bring everyone together on one award-winning platform. Mo provided SHL with the tools to rebuild trust, improve communication and create a culture of appreciation.

Mo helped leadership and employees share updates, celebrate wins and create a better sense of transparency. Through Mo, staff of all levels were empowered to share ideas and feedback, with many suggestions being implemented by leadership.

Strategic campaigns, known as Boosts, encouraged employees to recognise each other’s achievements, reinforcing a sense of value and camaraderie.

These initiatives not only improved the employee experience but also helped rebuild SHL’s reputation as an organisation where people genuinely want to work.

The first signs of progress for SHL…

After onboarding and working with out in-house Customer Success team to boost adoption across the company, SHL’s partnership with Mo has delivered measurable results:

  • 28,000 Moments of recognition shared, helping to build stronger relationships across teams.
  • 8% reduction in employee turnover within the first year, a critical step towards building a stable workforce.
  • 9% increase in employee engagement, reflecting improved morale and satisfaction.

Leadership buy-in was instrumental to the platform’s success. By listening to employees and acting on their feedback, SHL created a more inclusive and supportive culture where people feel their contributions matter.

How does Mo’s platform work?

Make every Moment count.

Mo utilises social recognition to improve engagement and connection. A Moment is a post where employees share important personal or professional updates — such as weekly wins and weekend snaps. Moments foster deeper connections and build genuine relationships with their teams by providing a platform for employees to showcase their accomplishments.

Drive performance through action.

A Boost is a prompt created by managers or admins in the Mo app to encourage employee engagement. These can range from reflective questions about weekly learnings to fun requests for pet photos. Boosts drive engagement with Moments, a key metric for Mo’s success. They allow managers to steer engagement and can be targeted to specific audiences, serving as a tool for both company-wide and team-specific communications.

Recognition solutions for C-suite

“Mo has allowed us to recognise each other’s work in a more meaningful way.“

SHL Case study Teri Ellison Mo

Teri Ellison Chief HR Officer, SHL

Discover Mo for desk-based teams

Solve your engagement challenges with Mo.

Moments

Celebrating Moments that matter improves team connection and boosts productivity by creating a collaborative, recognition-rich culture.

Rewards

Incentivise your people to do their best work with meaningful rewards. Forget old-fashioned systems. Our Rewards are designed to have maximum impact.

Boosts

Encourage positive behaviours and activate your managers with automated prompts designed around your company values.

Assistant

Stay on top of your employee experience with smart suggestions designed to empower busy managers. The Assistant is the perfect tool for people-first management teams.

Nominations

Stay on top of your employee experience with smart suggestions designed to empower busy managers. The Assistant is the perfect tool for people-first management teams.

Integrations

Keep everyone in the loop. Mo integrates with your current tech stack, including Microsoft Teams, Slack and your HRIS software.

Today: A lasting impact for SHL’s teams

With Mo’s employee recognition platform, SHL has transformed its approach to communication, recognition, and engagement, driving a significant cultural shift within the organisation.

Employees now feel valued, heard, and connected — leading to greater loyalty and a stronger employer brand.

Need a quick answer?

If you’re short on time, these speedy FAQs will help you get to an answer. If you need further help, we offer 30-minute calls with our experts.

Mo is an online platform that empowers leaders to reward and recognise hard work. Our reward and recognition software is designed to make appreciation a daily habit by encouraging employees to celebrate the Moments that matter via a centralised social feed. We help improve engagement, reduce attrition and bring teams together.

Learn more about rewards and recognition

We offer three packages: Recognise, Reward and Engage. Our packages are more than tiers — they’re bespoke strategies designed to help your people achieve the best results. If you want to hear more about it, book a call with one of our experts.

We’re not just good. Mo is built for hybrid and remote teams. Learn more about why we’re great for distributed teams.

Mo makes it easy to engage staff who are distributed, global, hybrid or part-time by bringing them together on a centralised platform. We streamline annual awards, keep track of your team engagement, and take the stress out of employee rewards. Learn more about rewards.

According to Work Institute, it could cost your organisation up to 33% of an employee’s salary to replace them. Mo leverages recognition to improve your employee engagement, helping you reduce attrition rates and save money. We focus on bringing teams together through Moments that matter and never charge reward fees. Learn more about recognition and engagement.

Absolutely! We make it easy for you to add Mo to integrate with systems like Microsoft Teams, SharePoint, and Slack. We also work well with your HRIS software.

Sign inGet Started