SHL was searching for the perfect solution to low morale.
At its peak, SHL faced alarmingly high turnover rates: 75% of employees had been with the company for less than six months. This reflected deeper issues:
- Employees felt underappreciated and disconnected from the company’s mission and values.
- Communication between leadership and employees was lacking, leading to frustration and disengagement.
- Morale was low due to rapid organisational changes, causing many employees to look elsewhere for stability and recognition.
SHL’s new leadership team recognised the urgency of the situation. Their ambitions centred on:
- Strengthening SHL’s brand to attract and retain top talent.
- Improving communication across all levels of the business.
- Building a stronger culture that encouraged loyalty and pride in the company.
What led SHL to Mo?
Sometimes, you have to bring everyone together on one award-winning platform. Mo provided SHL with the tools to rebuild trust, improve communication and create a culture of appreciation.
Mo helped leadership and employees share updates, celebrate wins and create a better sense of transparency. Through Mo, staff of all levels were empowered to share ideas and feedback, with many suggestions being implemented by leadership.
Strategic campaigns, known as Boosts, encouraged employees to recognise each other’s achievements, reinforcing a sense of value and camaraderie.
These initiatives not only improved the employee experience but also helped rebuild SHL’s reputation as an organisation where people genuinely want to work.
The first signs of progress for the SHL team.
After onboarding and working with out in-house Customer Success team to boost adoption across the company, SHL’s partnership with Mo has delivered measurable results:
- 28,000 Moments of recognition shared, helping to build stronger relationships across teams.
- 8% reduction in employee turnover within the first year, a critical step towards building a stable workforce.
- 9% increase in employee engagement, reflecting improved morale and satisfaction.
Leadership buy-in was instrumental to the platform’s success. By listening to employees and acting on their feedback, SHL created a more inclusive and supportive culture where people feel their contributions matter.
“Mo has allowed us to recognise each other’s work in a more meaningful way.”
Teri Ellison Chief HR Officer, SHL
Today: A lasting impact for SHL.
With Mo’s employee recognition platform, SHL has transformed its approach to communication, recognition, and engagement, driving a significant cultural shift within the organisation.
Employees now feel valued, heard, and connected — leading to greater loyalty and a stronger employer brand.
See how Mo could work for your team
Book a call with one of our experts to understand how Mo could help you reach your culture goals.
