Royal United Hospitals Bath (NHS)

Searching for the right solution…

RUH recognised that to deliver exceptional care, they needed to unify their diverse workforce and empower employees to live the Trust’s shared values. Through an extensive engagement programme, RUH worked collaboratively with staff, patients and carers to define the behaviours they aspired to embody.

Central to this initiative was creating a culture of recognition and appreciation that aligned with these values. This required a platform that could:

• Enable cross-departmental collaboration and appreciation.
• Provide visibility into how teams were adopting and demonstrating core values.
• Empower employees to give and receive meaningful recognition.

When RUH discovered Mo, they realised it could help them achieve these goals while making recognition an integral part of their culture.

What led them to Mo?

By implementing Mo, RUH created a framework for recognition that was inclusive, transparent, and aligned with its values programme. Employees were able to:

• Share Moments of appreciation across teams and departments.
• Align recognition messages with specific core values, providing tangible examples of those values in action.
• Offer feedback and share ideas to continuously improve organisational culture.

Mo’s reporting capabilities also allowed RUH to track and measure recognition activity. The platform provided insights into which teams, departments and behaviours were being recognised most often, helping leadership identify opportunities for improvement and celebrate successes.

The first signs of results…

RUH has seen significant improvements in engagement and alignment since adopting Mo:

• 45% of recognition Moments shared were tied to one of RUH’s core values, demonstrating strong alignment with the trust’s cultural goals.
• A 6% increase in employees feeling valued and recognised by management, contributing to higher morale and job satisfaction.

Today: A culture with care at its heart…

By leveraging Mo, RUH successfully created a culture where recognition reinforces the behaviours and values that matter most. The platform’s ability to encourage cross-departmental appreciation and provide actionable insights has been instrumental in RUH’s mission to deliver excellent care through a unified, engaged, and valued workforce.

RUH’s story highlights how a recognition platform like Mo can go beyond celebrating individual contributions — it can drive cultural transformation.

By aligning appreciation with shared values, RUH has strengthened relationships, improved engagement, and ensured patient care remains at the heart of everything they do.