Cultural transformation powered by people’s insights

“Mo can help us work out where we may wish to encourage cross-department appreciation to improve relationships for the benefit of patient care”

Angela Hayday, Associate Director of Organisational and People Development, RUH

Overview

The Royal United Hospitals Bath NHS Foundation Trust (RUH) employs around 5,000 in a broad spectrum of roles across a range of clinical care services to the broader Bath, North East Somerset, Wiltshire, Somerset and South Gloucestershire areas. After two acquisitions, there was a considerable push to build a shared culture centred on patient care, focused on wellbeing and delivering value through efficient use of resources. RUH launched their values programme to bring staff, patients and carers together to represent a wide range of health services and create shared values and behaviours.

Background

To deliver their services and ensure the teams at RUH are offering the best possible care service to patients and families, RUH went through an extensive engagement programme. The aim was to co-create clear values and behaviours which provide an ambition for how staff, patients, carers and families said they want individuals to behave now and in the future. Tapping into the inclusive ideas of engagement and appreciation was deemed crucial if the values were to be effectively embedded across the trust. At this point, the RUH came across Mo, a platform designed to help foster positive relationships across organisations.

Results

With Mo, RUH enabled their employees to share ideas, offer feedback, and recognise each other. RUH understood which people, teams, departments or demographic groups had been recognised, how frequently and which behaviours and values their messages aligned to.

45%

of moments shared related to one of the main core values of RUH.

6%

increase in employees feeling valued and recognised by management