Quark’s HR team needed a solution to bring their global team together.
Quark was already making moves to improve its company culture – such as the OneQuark initiative, which put a new emphasis on celebrating the team’s diversity as well as introducing more activities for wellness and team bonding. But they also needed practical help with embedding the company’s values into the day-to-day actions of managers and employees.
“If we continued without a solution, we would run the risk of poor employee morale, work ethic, and ultimately retention.”
Hedieh Kazemzadeh Partner Marketing Executive
Feelings of isolation and disconnection among team members spread across various global locations, hindering collaboration and camaraderie.
Critical contributions and achievements of employees often went unacknowledged, leading to decreased motivation and a sense of underappreciation.
Finally, a lack of a standardised approach to employee recognition across different teams and managers, resulting in inconsistent experiences and potential feelings of inequity among staff members.
What brought Quark to Mo?
Quark’s engagement goals were clear. They wanted a one-point communication platform for their 200+ employees, a place where they could celebrate work-related wins and drive uptake of employee recognition and incentives.
“Mo distinguished itself by meeting all the critical factors we outlined when beginning our search,” says Hedieh. “We really loved Mo’s approach of offering currency instead of traditional ‘points’… ensuring employees in the different locations could receive recognition in their local currency.”
Hedieh Kazemzadeh Partner Marketing Executive
Quark’s needs, in summary:
- Their HR leaders wanted to embed a recognition culture in their USA, UK and India teams
- Quark wanted a tool that would enhance team connection across global teams
- They needed a platform that would centralise their reward and recognition processes
Mid 2022: Quark makes the transition
During the 4-week onboarding process, Quark’s HR team needed to know how to present Mo to the rest of the organisation in a way that made everyone feel part of the journey. Individual employees and managers needed to feel confident enough around the platform that using it became habitual.
“The support we received in preparing our company for Mo has been outstanding.”
Hedieh Kazemzadeh Partner Marketing Executive
Our Customer Success team worked closely with Hedieh and her colleague Romilly to develop a bespoke strategy that would target their key goals: connection, recognition and belonging. Together, we customised their Mo platform for maximum impact — including Spending Pots, Insights and Boosts.
“From the outset, the support we received in preparing our company for Mo and learning its intricacies has been outstanding. The team at Mo has provided us with invaluable resources, including informative meetings, helpful email communications, and comprehensive online guides to help us get started.”
Hedieh Kazemzadeh Partner Marketing Executive
“With Mo, we’ve already seen a significant positive impact on our collaboration between offices and different regions. It has allowed us to recognise each other’s work in a more meaningful way.”
Romilly Shakespeare Senior Specialist in People, Culture and Belonging, Quark
First signs of progress for Quark.
It takes time to build new rituals and routines among managers and peers. Even so, Quark noticed several key improvements shortly after implementing Mo – particularly in how the company’s distributed teams worked together.
Romilly Shakespeare, Senior Specialist in People, Culture and Belonging at Quark, described the impact Mo was having in its early days:
“With Mo, we’ve already seen a significant positive impact on our collaboration between offices and different regions,” said Romilly. “It has allowed us to recognise each other’s work in a more meaningful way.”
Romilly Shakespeare Senior Specialist in People, Culture and Belonging
Quark is recognised with a top workplace award.
We started working with Quark in 2022, and in September 2023 Quark was recognised as one of the UK’s Best Workplaces in Tech. That’s according to Great Place to Work UK, who measure company cultures through extensive anonymous surveys that not only celebrate the best employers but also highlight what companies can do to become a great place to work.
While Mo wasn’t the sole reason for Quark’s recognition as one of the Best Workplaces in Tech, Quark highlighted its implementation – as well as the way it’s helped employees feel more respected and valued – as a key part of raising their internal and external NPS score.
“People are talking about different things than just coding and Mo has done that for us.”
Mike Hale EVP of Operations
2024: A lasting cultural shift for Quark.
Quark can see Mo laying the foundations for powerful, long-term results – especially when it comes to people’s career prospects, sense of belonging and empowerment.
For one, we were proud to hear that Romilly Shakespeare – one of the leaders in bringing Mo to Quark – was promoted from HR Generalist to Senior Specialist in People, Culture and Belonging, in recognition of her efforts in improving Quark’s culture.
Quark is also seeing a much greater level of bonding among its employees, one that’s a direct result of sharing more of themselves via Moments and Boosts.
“Mo is enabling us to become a more friendly environment. People are talking about different things than just coding and Mo has done that for us.”
Mike Hale EVP of Operations
See how Mo could work for your team
Book a call with one of our experts to understand how Mo could help you reach your culture goals.
