Claire joins The Customer Team as our Customer Success Manager and is very excited to help our customers get the most from Mo. Here's what Claire has to say about joining us.

I’ve just joined Mo as Customer Success Manager and I’m very excited to play a part in helping our customers get the most from Mo. I’ve joined from another tech platform where I was an Account Director for large enterprise clients, ensuring that the platform was implemented seamlessly within their organisations and helping them to change engrained behaviours and remove outdated processes. I’ve had the luxury of being in front of customers from day one at Mo which has given me some great insight into the value and power of Moments!

Having met a few customers now, one thing is very clear, we need to change our relationship with work and create great moments that are recognised and celebrated. I’m looking forward to being part of that journey. As well as that, if I can wrap it all up in valuable and meaningful data that helps get these stories in front of the right people to empower and enable change, then I’m happy!

I’m looking forward to meeting more and more customers on my journey with Mo as well as working with the great team here on establishing powerful best practices.

I’m a proud Scotsman and Brit, obsessed with rugby, cricket and golf and would be described by most who know me as a little too keen on Bruce Springsteen (he’s the greatest musician of all time, fact. Argue with me once you’ve been to 27 shows). I’ve just moved back to the UK after 12 years in Australia.

Take a moment and let us introduce you to Scott, our new Enterprise Sales Director. 🏴󠁧󠁢󠁳󠁣󠁴󠁿

I don’t think I’ve been this excited to be a part of a team before. Making work better and helping people love what they do, to have a better experience has always been my passion. I don’t think there’s a group of people more aligned to that purpose than Mo.

I’ve joined the Growth team as Enterprise Sales Director. It’s my job to work with HR teams that want to build a compelling culture where reward and engagement can thrive. I’m here to help them build the best solutions but also where we can build long-term, mutually beneficial partnerships. We’re obsessed by service and customer success, our job is just beginning when our customers start using Mo and what sets us apart is our commitment to working only where there’s true value and to cultivating intelligent interventions and engagement strategies. We don’t just drop in software.

I’ve been in tech for 10 years, consulting to finance, legal, management but predominantly HR professionals. I want people to have a better relationship with work and believe there are too many people who don’t feel the reward or fulfilment they should. I also think the market has failed to empower that and it’s time we did something about it. That’s why I was compelled to join Mo. We believe work can and should be a rewarding part of life, not something to get through.

Relative to other functions, It’s actually not that long ago that HR-focussed tech emerged and that benefits & reward programs became a must have. But we seem to have driven what we wanted people to do or thought they would value from the top down and kind of hoped it stuck. Increasingly, as consumers, people are choosing products that not only make their life easier but which complement their preferences; I don’t think we’ve really managed that with most corporate platforms.

Now, as a result of the talent war and shifting work practices, there are any number of suppliers and platforms for almost anything you can imagine people-related. But I think it’s time we did it better. I think it’s time we listened to what our people want and gave them meaningful, relevant rewards. It’s not good enough just to say it anymore or to hope that they’ll use and value what we give them. We have to know there’s a strong reason and that we can use intelligent analytics to constantly give them the option to interact with work and to be rewarded how they would choose.

To give a quick intro to me - I have a background in marketing and event management, with around 12 years experience (eek!) of designing, marketing and delivering a real mix of different events - from award ceremonies to business pitch days, round table 

My name is Claire and I am really excited to be joining the team at Mo in a brand new role as the Community Lead!

To give a quick intro to me - I have a background in marketing and event management, with around 12 years experience (eek!) of designing, marketing and delivering a real mix of different events - from award ceremonies to business pitch days, round table discussions/focus groups to large, full day conferences. 

I have worked for companies such as London Business School and IPSE, The Association of Independent Professionals and the Self-Employed. 

I really love thinking of creative ways to bring people together and as well as providing memorable experiences, helping people to connect and build genuine relationships. Face to face interaction is so important in this modern world!
I attend loads of events myself to keep my mind fresh and build my own network - meeting new people is inspiring! 

I am passionate about the power of relationships and the growing importance of a community. The Mo Community will give us a platform to join together and work collaboratively - a support network with events, both online and face-to-face, and new, regular content. 

I am looking forward to connecting with you all to find out what it means to you, what you want to hear about and how we can support you and your employees in the future of work.

I have a lot of exciting ideas/plans to unite us (and have some fun along the way) to support our quest to change the way we look at work. I do also really want to hear from you to help me understand your challenges, successes and everything in between.  

Us, as a collective, have a common passion - we believe in moving forward to create a motivated and happy workforce. By joining together via the Mo Community we can make a positive impact on the world of work.

I will be in touch again soon with updates but in the meantime please do sign up to hear more from The Mo Community and feel free to contact me directly - I would love to hear from you.

Here at Mo we are really excited to be speaking at the upcoming Investors in People breakfast event next month.

Investors in People,have a similar vision to Mo - calling for a movement that puts people first – for the benefit of every person in every workplace, for increased productivity and for a stronger, healthier and happier society.

AI and the changing world of HR technology

Wednesday 4 September, 09.00 - 13.00, One American Square, 

17 America Square, Crosswall, London EC3N 2LB, UK

Investors in People have a similar vision to Mo - calling for a movement that puts people first – for the benefit of every person in every workplace, for increased productivity and for a stronger, healthier and happier society.

Our CEO, Luke, will lead a session on our evolving relationship with work. He will give insight into how the expectations of the workforce are changing as the experience they get in the rest of their lives raises the bar for what they expect at work. How is life, the experience economy, and technology changing our demands at work?  And what does this all mean for employee engagement?

The morning is free to attend and will be a great chance for us to connect and learn from each other as well as some ace content from the other speakers.


If you are free, sign up here and we look forward to chatting!

AI and the changing world of HR technology 

The Mo Community launch is here! On Thursday 26 September we are hosting our first of a series of three speaker events - Moments at work.

Thursday 26 September, 18.30 - 21.30, Ace Hotel, Shoreditch 

100 Shoreditch High St, Hackney, London E1 6JQ, UK


The series will feature diverse guest speakers sharing their stories of work - both good and bad - and how they have learnt from their experiences. We will have a first hand insight into the employee experience in different industries and roles.

Our first speaker is Adam Kay, the best selling author of the hilarious book 'This is going to hurt', comedian, TV writer and former doctor. Hear Adam's personal account of significant moments from his working life and how he made a big life changing decision in order to have a positive change. 

He will also treat us to some live extracts from his award winning book, giving a funny but honest (and sometimes a little gruesome), first hand look at life as a junior doctor in the UK.

The Mo Community is a collective with a common passion - we believe in moving forward to create a motivated and happy workforce. This event is just the start to bring us together to be inspired, share knowledge and experiences. 

Adam is a top selling author with This is Going to Hurt, his “hilarious and heartbreaking” (Charlie Brooker), “blisteringly funny” (Jo Brand) memoirs from his former career as a junior doctor which was published by Picador in September 2017.

The book was an instant Sunday Times number one bestseller and the bestselling non-fiction title of 2018. It has spent a record-breaking eleven months at number one in the charts, is the best-selling e-book of all time, and has sold a total of 1.5 million copies. This is Going to Hurt has been translated into 36 languages and achieved number one bestseller status internationally.

If you haven’t yet read it, we highly recommend that you do! His follow-up book, 'Twas the nightshift before Christmas', is due out in October.

He also writes extensively for TV and film, with credits including Mitchell & Webb, Very British Problems, Mrs Brown’s Boys, Crims and Mongrels.

We are delighted to have Adam join us for this first community event to give an inspiring and funny account of his time as a junior doctor, the pressures and levels of burnout he suffered and how he chose to make a dramatic change in career in order to be happier at work.

Make sure you register your details to confirm your place and we look forward to meeting you!.

Today is a special day for us. Today we say goodbye to ThanksBox and hello, Mo.  Before I share more, you’re likely to be here, reading this, because you’re interested in our future, so I’d like to start by saying a huge thank you for being a part of our journey so far....

Today is a special day for us. We go from being called ThanksBox, to being called Mo.

Today we say goodbye to ThanksBox and hello, Mo.  

Before I share more, you’re likely to be here, reading this, because you’re interested in our future, so I’d like to start by saying a huge thank you for being a part of our journey so far. To the people that have taken the time to tell someone they made a difference via the platform, to our customers for having belief in us to help create a better working environment for your people, to the investors that have backed us, to the people that have visited our site or replied to one of my emails, and finally, to our people, for fighting every day to make work better - you’re helping make a difference to the world of work and I thank you for all of your support, please keep it coming!

In 2014, a major problem with work wouldn’t stop whirling around in my head - I kept obsessing over why we spent so much more time, money and effort trying to create meaningful experiences for our customers, but put in just a fraction of the effort for our people. 

Yet, one of the most used phrases I heard from CEOs was (and still is): 

“Our people are our most important asset.”

I’m a big believer in having a positive mindset and the positive affect this can have on others, so we started by enabling organisations to better celebrate success, recognise performance and appreciate others - but, above everything else, helping those ‘assets’ feel valued for the blood, sweat and tears they put in to their work. We’ve since helped organisations reach record levels of recognition, created tonnes of happy tears, won awards and had a significant impact on their levels of employee engagement.

2018 was a year of exceptional growth for us. Our organisation is unrecognisable from a year ago. Our revenue is up 100’s of percent, we’re now working with even more amazing brands, and we’ve added more people to our team than you can count on your fingers and toes!

We start 2019 in a great place, having just raised a multi-million pound investment round in December and lead with a new proposition, lots of product enhancements and a great new visual identity with Mo. 

We’ve learnt a lot in the last couple of years since the launch of ThanksBox. Most consultants and presentation experts provide just 3 points to take away, but I’ve given you an extra one for free:

1. Our relationship with work is broken. 

Does work have to be a mere means to an end for us? Enough to get by. To fund our various holidays or just to put food on the table? Work should be a mutually beneficial relationship, where both employer and employee get more. In the main, the relationship the world’s working population has with work is broken: 85% of the worlds global population is not engaged in their work - yet, we typically spend over 100,000 hours of our lives at work. How will we look back at that time when we're grey and old? Did we waste it, or did we seek more from work? 

We believe work should be more meaningful, to create a more fulfilling life.

Above I mentioned work as a relationship between an employee and an employer. Any great relationship seeks to inspire the best from the other party, think of your best friendships, partner or work colleagues. A good relationship is two-sided, no winner, no loser, but both equally vested in the success of each other, enabling you to be more, together. Achieving more is at the very foundation of our proposition for both our customers and our users. 

We believe more for an employee, is about the opportunity to do or be involved in more meaningful work. If you are to get more from work, you are making a better career for yourself. You will progress more. You will get all of the other benefits that come at work: promotion, pay rise, great customer conversations and pride in your work.

As an employer, most investments in being a better workplace, employee engagement initiatives or building a great culture are motivated by either a moral investment, or (more likely) an attempt to improve profitability. Much of the industry has positioned the investment in purchase of technology like ours, to help boost employee retention - we understand this, but we also know that people are going to leave your company eventually and the time until they leave is reducing drastically. So we believe this is about achieving more from your 'most important assets’, more in terms of a greater level of motivation, leading to a higher level of output from your existing people - not keeping them against their will with an offer just above the interview they went for, but actively engaging them.

There are very few jobs left that enable you to do everything required to achieve, on your own (if you can name one, I’ll buy you a Mojito!). People around you, help you do your job better (and sometimes worse) than you could otherwise do on your own. We’ve realised from the thousands of messages sent on the ThanksBox platform, that when people are celebrating success - it’s never alone, when someone is recognising performance - someone else has done more than you expected of them or when someone is appreciating their colleague, it’s normally because someone else sacrificed for your gain.

Relationships are key to getting more done at work. In today's world of work, you have to work with people to get more done, achieve better results, and get ahead. 

Relationships are the result of a series of meaningful moments. Moments of shared social experience, the highs and lows, the ups and the downs, these define the relationships you have both at home and at work. These moments are those that you will remember at the end of a fruitful career, the things and the people that stand out. We believe there are a lack of positive moments in today's working world and we believe you can help create more meaningful moments with Mo.

At Mo, we’re really busy building a technology platform to solve a very human problem, we’re creating features that create and enhance meaningful moments between colleagues, to help strengthen their relationship. 

We're on a mission to create meaningful moments that strengthen every working relationship, to enable both people and businesses to get more from work.

Today marks a big moment for us, I'm excited to introduce you to Mo. Thank you for taking the time to read my words, I’d love to hear your thoughts on our insights, the new brand or any other aspect of the future of work - please do email me at luke@mo.work or connect with me on LinkedIn.

Welcome to the Mo blog. A place to learn more about the world of work. We will share our stories from the trenches, insight from the wider world and feature some exciting people challenging the way we all look at what motivates people in work. 

Through stunning design and storytelling they were able to give their brand a spirit. Today this is known as the Culture Manual.

Our new podcast about work is here! First up is Bruce Daisley, No.1 Sunday Times Bestseller with: The Joy of Work.

We can finally tell you all about it.... ThanksBox is now Mo. Learn why we're now called Mo and what we're all about from Luke, our CEO.

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